Q: How fast do you ship? A: We prepare and ship orders within 1–2 business days. Ground coffees ordered before Monday 12 PM (ET) are roasted and shipped within the same week to ensure maximum freshness.
Q: What are the shipping options and costs? A: Shipping rates are calculated at checkout based on weight, destination, and carrier. Free shipping may be offered during special promotions (check the banner at the top of our site).
Q: Where is my order? A: You’ll receive a tracking link by email once your order is shipped. You can follow your package in real time.
🔁 Subscriptions
Q: How do coffee subscriptions work? A: Choose your frequency (every 2, 4, or 6 weeks), size, and grind. You can pause, change, or cancel anytime before your next renewal date directly from your customer account.
Q: Do discounts apply to subscriptions? A: Yes, recurring discounts may apply to subscriptions. However, one-time promo codes might not be stackable.
☕ Format & Storage
Q: What size are your coffee bags? A: All our coffees come in 300 g bags — perfect for about 15 to 20 cups, depending on your brew method.
Q: Do you sell whole bean or ground coffee? A: Both! All our coffees are available as whole bean or ground. Ground coffees must be ordered before Monday noon to be roasted and shipped within the same week — ensuring optimal freshness.
Q: How should I store my coffee? A: Keep it in its resealable bag at room temperature, away from light, heat, and humidity. Avoid storing it in the fridge or freezer — temperature changes can affect flavor and aroma.
Q: How long does coffee stay fresh? A: Our coffees retain their best aroma and flavor for up to 3 months after roasting. For the best sensory experience, enjoy within 30 days after opening.
🔬 Coffee & Grind
Q: Which grind should I choose? A:
Espresso: very fine grind (18 g yields about 36 g in 25–30 seconds)
Drip or filter: medium grind
French press: coarse grind If you’re not sure, we recommend ordering whole beans and grinding at home.
Q: How fresh is your coffee? A: Our coffees are always freshly roasted. Ground coffees ordered before Monday noon are prepared and shipped the same week for peak freshness.
💬 Returns & Quality
Q: Something wrong with my order or coffee? A: Email us at info@bfastcafe.ca with your order number and details (photos or short videos help). We’ll quickly find a solution.
Q: Do you accept returns? A: For food safety reasons, opened coffee bags can’t be returned. Unopened products may be returned within 14 days — see our Refund Policy for details.
💳 Payments & Security
Q: Which payment methods are accepted? A: We accept all major credit and debit cards, as well as the digital wallets shown at checkout.
Q: Is checkout secure? A: Yes. Our store uses industry-standard encryption, and we never store credit card information.
🎁 Gifts & Wholesale
Q: Do you offer gift cards? A: Yes! We offer digital gift cards available here. They’re delivered instantly by email — perfect for any coffee lover.
Q: Do you offer wholesale or corporate pricing? A: Yes, we do. For large orders, cafés, or collaborations, contact us at info@bfastcafe.ca.
📬 Still have questions?
Email us at info@bfastcafe.ca or use the live chat on our website — we’ll be happy to help you find the right coffee for your taste.
Subscribe to our emails
Be the first to know about new collections and exclusive offers.
Choosing a selection results in a full page refresh.
Opens in a new window.
beat();
})();
☕ Café moulu — Délai de préparation
Tous nos cafés moulus sont fraîchement préparés à la commande.
Pour assurer la meilleure fraîcheur, toute commande avec café moulu
doit être passée avant lundi midi pour une expédition dans la semaine.
