Q: How fast do you ship? A: We prepare and ship orders within 1–2 business days. Ground coffees ordered before Monday 12 PM (ET) are roasted and shipped within the same week to ensure maximum freshness.
Q: What are the shipping options and costs? A: Shipping rates are calculated at checkout based on weight, destination, and carrier. Free shipping may be offered during special promotions (check the banner at the top of our site).
Q: Where is my order? A: You’ll receive a tracking link by email once your order is shipped. You can follow your package in real time.
🔁 Subscriptions
Q: How do coffee subscriptions work? A: Choose your frequency (every 2, 4, or 6 weeks), size, and grind. You can pause, change, or cancel anytime before your next renewal date directly from your customer account.
Q: Do discounts apply to subscriptions? A: Yes, recurring discounts may apply to subscriptions. However, one-time promo codes might not be stackable.
☕ Format & Storage
Q: What size are your coffee bags? A: All our coffees come in 300 g bags — perfect for about 15 to 20 cups, depending on your brew method.
Q: Do you sell whole bean or ground coffee? A: Both! All our coffees are available as whole bean or ground. Ground coffees must be ordered before Monday noon to be roasted and shipped within the same week — ensuring optimal freshness.
Q: How should I store my coffee? A: Keep it in its resealable bag at room temperature, away from light, heat, and humidity. Avoid storing it in the fridge or freezer — temperature changes can affect flavor and aroma.
Q: How long does coffee stay fresh? A: Our coffees retain their best aroma and flavor for up to 3 months after roasting. For the best sensory experience, enjoy within 30 days after opening.
🔬 Coffee & Grind
Q: Which grind should I choose? A:
Espresso: very fine grind (18 g yields about 36 g in 25–30 seconds)
Drip or filter: medium grind
French press: coarse grind If you’re not sure, we recommend ordering whole beans and grinding at home.
Q: How fresh is your coffee? A: Our coffees are always freshly roasted. Ground coffees ordered before Monday noon are prepared and shipped the same week for peak freshness.
💬 Returns & Quality
Q: Something wrong with my order or coffee? A: Email us at info@bfastcafe.ca with your order number and details (photos or short videos help). We’ll quickly find a solution.
Q: Do you accept returns? A: For food safety reasons, opened coffee bags can’t be returned. Unopened products may be returned within 14 days — see our Refund Policy for details.
💳 Payments & Security
Q: Which payment methods are accepted? A: We accept all major credit and debit cards, as well as the digital wallets shown at checkout.
Q: Is checkout secure? A: Yes. Our store uses industry-standard encryption, and we never store credit card information.
🎁 Gifts & Wholesale
Q: Do you offer gift cards? A: Yes! We offer digital gift cards available here. They’re delivered instantly by email — perfect for any coffee lover.
Q: Do you offer wholesale or corporate pricing? A: Yes, we do. For large orders, cafés, or collaborations, contact us at info@bfastcafe.ca.
📬 Still have questions?
Email us at info@bfastcafe.ca or use the live chat on our website — we’ll be happy to help you find the right coffee for your taste.
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Avant de finaliser votre commande
Café moulu : en commandant du café moulu, toute la commande sera traitée le lundi suivant, puis expédiée dans les jours qui suivent.
Cette méthode permet de préparer votre café fraîchement moulu spécialement pour vous.
